Matchbook Review

In addition to testing the Matchbook app myself, I also delved into user feedback for the platform across TrustPilot, Google Play Store, and Apple App Store. Matchbook maintains a 4.0/5 rating on TrustPilot, which stands out considering how difficult it is to average high rating in the betting world.

The positive reviews for Matchbook consistently praise customer support quality, especially the quick hands-on approach via the live chat feature.

The negative feedback for Matchbook includes account suspensions without clear explanations, verification requests that feel excessive, and frustration with deposit limit change processes. Several reviewers mentioned accounts being closed after winning, though Matchbook's responses suggest these typically involve policy violations.

Personally, I think that the Matchbook app and its desktop platform are pleasant to use with straightforward interfaces. The exchange mechanics are presented clearly, with blue icons for backing and red for laying.

The app's tile-based menu system improves navigation compared to the standard dropdown menus most bookies use. However, Matchbook stumbles in market variety. The bet builder works smoothly but the number of available markets can leave some punters hanging.

Matchbook's two percent commission structure is transparent and fair. Matchbook charges commission only on net profit per market.

Matchbook's sportsbook variety is just shy of 20 sports, at the time of writing. This feels limited compared to major bookmakers, like bet365, Betfair, and Betfred.

The football section on the Matchbook app typically features 250+ markets for Premier League games, and the exchange nature means you're often finding better odds than traditional bookies. However, the liquidity can be thin on lower-profile markets.

Horse racing coverage on Matchbook spans UK, Irish, and international meetings. The absence of Best Odds Guaranteed is notable, though Matchbook claims to offer the best odds possible on 80% of UK and Irish runners.

The in-play betting section works well for the sports it covers (cricket, tennis, rugby union, basketball), but there's no live streaming available outside of horse racing.

There’s also politics betting on Matchbook with pools that cover UK and US scenes.

The Matchbook casino feels secondary to the exchange offering, but that’s not a surprise at all. The game library on Matchbook spans over 649+ slots from solid providers including NetEnt, Red Tiger, Evolution Gaming, and Pragmatic Play.

Popular titles like Scudamore's Super Stakes, Starburst, and Aviator are available on Matchbook, along with standard table games (blackjack, roulette, baccarat). Matchbook’s live casino section offers 125+ dealer games.

Overall, I think that the casino section on Matchbook could be better. The pink and black colour scheme looks sophisticated, but finding specific games relies heavily on recognising logos and images. Jackpot prizes range from £100 up to £20,000, but the casino promotions are noticeably sparse.

Matchbook structures its welcome offers around bet-and-get promotions. When you place qualifying bets and complete the requirements, the free bets associated with the sign-up offer should become available in your account within 72 hours.

The standout promotion on the Matchbook app has been the 110-day zero percent commission for the past few years. While this promo is nearing its expiration date, at the time of writing, Matchbook can decide to extend its duration further.

For existing customers, the promotional calendar on the Matchbook app leans heavily toward racing and football. Overall, Matchbook’s promo page misses variety. You won't find the regular odds boosts, profit boosts, or acca insurance that platforms like Paddy Power and Sky Bet routinely provide.

The Matchbook app accepts six payment methods: Visa, Mastercard, Skrill, Neteller, Apple Pay, and Google Pay. The notable absence here for me is PayPal and I would love to see the e-wallet get added to the list in the future.

Deposits on Matchbook process instantly with a £10 minimum limit. Matchbook withdrawals officially take 0-3 business days, though the actual timing may vary, with e-wallet withdrawals being faster than card withdrawals.

The minimum withdrawal limit on Matchbook is £10. The platform also uses a closed loop policy requiring you to withdraw via the same method you deposited with.